Here you see all orders from your customers. You can filter them by date, status or by their id number. When you click the edit option you see order itself in the General tab, its payment method, and details. From here you can change order status, when it’s complete for example (Order status by itself doesn't do anything. It's only function is to ease management of the orders), edit quantity of ordered products if it’s needed or add another product to the order. Note that you can add products to already completed order only if its payment method is Pay on delivery or Pick up from the store. For orders paid with a credit card, this option is disabled. Next to every product, there are two options - to delete or to return it. When you choose to return the product, the system asks you what quantity you want to return and you may also write a return message. Then the system makes a copy of the order to returns.

You can also edit shipping/billing details or write notes about the order. In the upper right corner, there is a button for creating a shipment. This will be only visible if you've activated Shipmondo app from the Apps section.



If order was paid with credit card you'll see two buttons on the right side of your screen - Accept payment or Return payment, the exact sum that was paid and the time when the payment was created.



Next to the General tab is the Invoicing. There you can see the preview of the invoice that is going to be created. And once you accept the payment it will automatically be created. Generating it will also send the invoice to the customer's e-mail. There is a button to resend it if the customer didn't receive it.



When the payment method is "Pay on delivery" you need to go to the Invoicing tab and create the invoice from there.
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